Kuwait’s Minister of Commerce and Industry Khalifa Al-Ajeel has called for a unified legal and regulatory framework for the delivery sector to safeguard transparency, customer data, and fair competition. Speaking at a meeting with delivery company owners and the Competition Protection Authority, he emphasized that the delivery sector is now a vital pillar of economic activity and requires clearer governance.
The ministry aims to simplify procedures, overcome operational challenges, and create a transparent environment that attracts investment while prioritizing consumer rights. The proposed framework will establish clear service standards, introduce oversight mechanisms for consumer complaints, and ensure a culture of compliance. To this end, the Competition Protection Authority plans to conduct workshops for delivery staff and officials. Delivery companies expressed readiness to cooperate with regulators to align services with consumer needs.
At the same time, Kuwait’s Ministry of Interior (MoI) has achieved a major milestone in digital transformation, shifting government services from paper-based processes to smart e-services. Through the Sahel unified application, the MoI has processed over 30 million electronic transactions, covering 37 services such as visa issuance, residency renewals, driver’s license renewals, and traffic violation payments. Automated alerts further streamline user experience.
The ministry has also introduced an appointment booking system across 19 departments and launched the Kuwait Visa electronic platform to support tourism, family, and business travel. In line with its digital security agenda, the MoI implemented the Biometric Fingerprint project, creating a database of over five million individuals to combat document forgery, strengthen border security, and accelerate administrative procedures.
Kuwait’s digital transformation extends to security operations, with unmanned marine vessels deployed by the Coast Guard and AI-enabled traffic monitoring systems introduced under the updated Traffic Law. These initiatives have contributed to a 16% decline in traffic violations, a 45% reduction in accidents, and a 34% drop in road fatalities in the first half of 2025. Collectively, these reforms reinforce Kuwait’s New Kuwait 2035 vision, promoting innovation, safety, and efficient governance.
