stc Group has signed a partnership with Nexthink to implement digital employee experience (DEX) management solutions aimed at enhancing service delivery and maintaining its position as a world-class digital leader.
As a global digital enabler, stc Group comprises 13 subsidiaries across the Middle East, North Africa, and Europe. The group has diversified its offerings over the years, providing innovative digital products and solutions, including digital infrastructure, cloud computing, cybersecurity, Internet of Things (IoT), digital payments, digital media, and digital entertainment.
The collaboration with Nexthink, a leader in user experience, will provide stc Group with real-time visibility into their entire IT environment. This will enable the company to proactively identify and resolve IT issues, optimize performance, improve employee retention, and enhance the overall digital workplace experience.
Since implementing the DEX solutions, stc Group has improved its DEX scores by over 50%, resulting in fewer ticket escalations, 20% faster issue resolution, and happier, more productive employees.
Hady Medhat, Regional Director and KSA Country Manager at Nexthink, said, “We are excited to announce that we are one of stc Group’s primary technology partners as they embark on a transformative journey towards a digital-driven future. Our DEX solution uniquely empowers stc Group to achieve its growth objectives by offering complete end-to-end employee-centric visibility, AI-driven diagnostics, and automation capabilities. Together, we aim to set new benchmarks in the telecom industry and deliver exceptional value to stc Group’s customers and employees.”
