Ooredoo, in collaboration with Tech Mahindra, has made significant progress in its extensive digital transformation program, enhancing its digital customer experience across Oman. This initiative involves the revamp and digitization of Ooredoo’s CRM stack and the integration of advanced Charging, Rating, and Billing systems.
Dr. Ahmed Al Abri, CTIO at Ooredoo, expressed enthusiasm about the partnership, stating, “Our collaboration with Tech Mahindra has successfully initiated the first two phases of our digital transformation, focusing on unifying CRM and charging systems for our B2C customers. We are now set to tackle the remaining phases, which will extend these advancements to our B2C fixed-line and B2B segments.”
The transformation has streamlined and modernized Ooredoo’s IT infrastructure, setting a robust foundation for further enhancements in telecom and IT services. “This transformation not only simplifies our operations but also strengthens our platform to adapt swiftly to the evolving technological landscape,” Dr. Al Abri added.
Ram Ramachandran, Senior Vice President – India, Middle East & Africa at Tech Mahindra, also highlighted the collaborative success, noting, “Our deep expertise in the telecom sector and digital transformation has been crucial in reaching significant milestones with Ooredoo. We are excited to continue our support, helping Ooredoo deliver state-of-the-art digital services and scale their operations efficiently.”
This ongoing initiative reflects Ooredoo’s commitment to providing innovative and responsive digital solutions that cater to the diverse needs of its customers in Oman, thereby reinforcing its position as a leader in digital telecom services.
