Telecom experts believe that Teletalk, the state-owned mobile phone operator, has the potential to revitalize its data services, innovative solutions, and business ideas, despite its current struggles. They emphasize that sufficient investment, professionalism, a dynamic board of directors, good governance, and accountability are crucial for this transformation.
Experts have recommended that the government explore joint ventures (JVs) or a merger between Teletalk and the state-owned Bangladesh Telecommunications Company Limited (BTCL), which offers PSTN along with various other services. They acknowledge that Teletalk cannot achieve its desired goals without significant investment, particularly as multinational companies adapt to market demands.
Currently, Teletalk ranks lowest among Bangladesh’s four mobile operators, with just 6.53 million customers compared to market leader Grameenphone’s 85.08 million, Robi’s 58.36 million, and Banglalink’s 42.47 million. Mahtab Uddin Ahmed, former CEO of Robi Axiata Limited, stated that focusing on data services and innovative solutions could help Teletalk move beyond voice services. He suggested that Teletalk could adopt strategies similar to Bharti AirTel’s triple play services, offering a combination of phone, internet, and cable TV.
Mahtab noted that innovative thinking is essential, as traditional approaches would be a waste of resources. He reiterated the potential benefits of a merger or joint venture with BTCL, emphasizing that it would give Teletalk access to BTCL’s fiber network, potentially attracting foreign investment.
He also highlighted the difference in operational structures between Teletalk and private operators like Robi, stating that decision-making in government entities often involves numerous officials, which complicates execution.
Former Secretary General of AMTOB, Brig. Gen. S M Farhad (Retd.), echoed Mahtab’s sentiments, emphasizing that Teletalk’s management and employees must be held accountable to facilitate progress. He urged the government to consider transferring Teletalk to a local private entity, as investment from a local investor could address limitations and upgrade infrastructure.
Dr. Md Rafiqul Matin, former Managing Director of BTCL and past director on the Teletalk board, stressed the importance of good governance and a dynamic board for the company’s revitalization.
Teletalk launched in December 2004 to significant public interest, initially attracting customers with cost-effective packages. However, as of now, Teletalk’s Managing Director (Additional Charge) Nurul Mabud Chowdhury stated that funding constraints remain the primary obstacle hindering progress. He noted that Teletalk has only managed to invest around 5,000 crore Taka in infrastructure and upgrades, a fraction compared to the investments made by Grameenphone and Robi.
In response to questions, Nurul Mabud mentioned that Teletalk has initiated a scheme to install an additional 10,000 base transceiver stations (BTSs) to enhance service quality. Currently, Teletalk operates a total of 5,600 BTSs, while Grameenphone has 21,500, Robi has 18,000, and Banglalink has over 16,000.
