Key Giveaways:
- Inclusive Customer Service: Robi Axiata introduces new services designed to enhance accessibility for customers with disabilities across Bangladesh.
- Dedicated Support: A new video chat service connects speech and hearing-impaired customers with sign language-trained agents.
- Enhanced Website Accessibility: Website features allow customers with low vision to adjust font sizes and color contrast for easier navigation.
- Expanding In-Home Services: Robi is expanding its in-home service support for customers with physical disabilities in multiple cities.
Dhaka, Bangladesh – Robi Axiata, a leading telecommunications provider in Bangladesh, has launched a series of new customer services aimed at enhancing accessibility for people with disabilities. These initiatives reflect Robi’s commitment to creating a more inclusive service experience for all its customers.
One of the key features is a dedicated video chat service available on Robi’s website. This service connects speech and hearing-impaired customers with agents trained in sign language, providing essential support and assistance. The service is available daily from 10 am to 7 pm.
To improve accessibility for customers with low vision, Robi has implemented features on its website that allow users to adjust font sizes and color contrast. This makes it easier for customers with visual impairments to navigate the website and access information.
Robi is also expanding its in-home service support for customers with physical disabilities who may have difficulty visiting service centers in person. This service is currently available in several cities, including Dhaka, Gazipur, Savar, Narayanganj, Mymensingh, Chattogram, Khulna, Rajshahi, and Barisal.
“We understand that customers with disabilities, especially those outside the capital, often face challenges in accessing essential services,” said Rajeev Sethi, Managing Director and CEO of Robi Axiata. “Our goal is to ensure that physical limitations do not prevent any customer from receiving the support they need.”
In addition to these new initiatives, Robi also provides dedicated services for physically challenged customers at 105 Robi Centers across the country.
These efforts by Robi Axiata demonstrate a commitment to inclusivity and accessibility in customer service. By providing tailored solutions for customers with disabilities, Robi is ensuring that everyone can access the support and services they need, regardless of their physical limitations.
