Egypt’s four telecommunication companies have signed new agreements aimed at improving service quality across the country, according to a statement from the Ministry of Communication and Information Technology. The updated quality penalty mechanisms, approved by the National Telecom Regulatory Authority (NTRA), hold operators accountable for meeting specified service standards while promoting investment in infrastructure improvements.
Under the new framework, telecom companies that fail to meet the quality standards outlined in their licenses will face financial penalties, which are now set at double the previous amounts. However, instead of paying the fines, companies will be required to invest the penalty amounts into enhancing their network coverage and service quality in designated areas, as directed by the NTRA.
This initiative is designed to improve mobile service quality across Egypt, particularly in remote and underserved areas. It aligns with the NTRA’s broader efforts to expand telecommunications access through the Universal Service Fund. Additionally, the new framework encourages mobile operators to work towards improving Egypt’s performance in international telecom service rankings.
