Bahrain’s Government Services Centres Evaluation Committee (Taqyeem) held its 12th meeting, led by Mohammed Ali Al Qaed, Chief Executive of the Information & eGovernment Authority (iGA). The meeting focused on the findings of field visits and assessments conducted by the evaluation team and mystery shoppers, which covered 64 service centre locations and 13 virtual service centres operated by 21 government entities in the 5th evaluation round (Taqyeem 5).
Al Qaed commended the evaluation teams for completing the assessment stages of Taqyeem 5, ensuring its success. He stressed the importance of collaboration between the committee, evaluation teams, and government entities to adopt best practices in customer service, which contribute to the development and excellence of government service centres.
The committee reviewed the results of the evaluation visits, which highlighted the government entities’ commitment to enhancing their service centres by aligning with digital transformation strategies. The results also demonstrated the entities’ efforts to innovate in service provision and utilize digital channels to improve customer satisfaction. The meeting concluded with a discussion of outcomes and recommendations from the evaluation team.
In closing, Al Qaed expressed his appreciation for the efforts of all committee members and evaluation teams, acknowledging their cooperation and contributions to the success of the fifth evaluation round of Taqyeem.
