Bahrain’s Government Services Centres Evaluation Committee (Taqyeem) held its 12th meeting, chaired by Mohammed Ali Al Qaed, Chief Executive of the Information & eGovernment Authority (iGA). The meeting focused on the results of field visits conducted by the evaluation team and mystery shoppers, which covered 64 service centre locations and 13 virtual service centres operated by 21 government entities participating in the 5th evaluation round (Taqyeem 5).
Al Qaed commended the efforts of the evaluation teams in successfully completing the evaluation stages of Taqyeem 5. He emphasized the importance of cooperation between the committee, the evaluation team, and government entities in adopting best practices to improve customer service. This collaboration plays a crucial role in the development of government service centres and achieving excellence in service delivery.
The committee reviewed the results of the evaluation team’s visits, which reflected the government entities’ commitment to enhancing their service centres by aligning with digital transformation strategies. The evaluation also highlighted the adoption of innovation in service provision and the use of digital channels to improve customer experience and satisfaction.
The meeting concluded with the Chairman of Taqyeem praising the efforts of the committee members and all the evaluation teams involved in the process. He expressed gratitude for their cooperation in facilitating the evaluation work and for their contributions to the success of the fifth evaluation round.
