Banglalink has strengthened its position as a leader in digital innovation with the introduction of an AI-powered customer experience chatbot. Available on the MyBL Super App and RYZE app, the chatbot is designed to provide instant, human-like solutions to users in English, Bangla, and a hybrid of both languages.
Developed in collaboration with Google, the GenAI engine leverages advanced natural language processing to assist customers efficiently. This initiative aligns with VEON’s AI1440 strategy, which emphasizes the integration of Augmented Intelligence to improve decision-making, customer engagement, and business efficiency.
The launch of the AI-powered chatbot marks a significant milestone as the first AI-based support tool in Bangladesh’s telecom industry, focused on delivering seamless user communication. Customers can now inquire about balances, make package purchases, and enjoy enhanced self-service options. The chatbot streamlines support across both the RYZE app and MyBL SuperApp, ensuring customers receive quick, accurate responses to their queries.
Customers can download the MyBL and RYZE apps on their smartphones to access the new AI-powered chatbot for efficient, instant assistance.
