Doha, March 24, 2025: The Communications Regulatory Authority (CRA) has issued the Consumer Protection Policy for the Postal Sector and the Regulation for Postal Consumer Protection, reinforcing its commitment to safeguarding postal consumers’ rights and ensuring a fair, transparent, and accountable postal service sector. These regulatory instruments align with the Law Regulating Postal Services (Law No. (15) of 2023), and the broader regulatory framework, setting a new benchmark for consumer rights and Service Provider obligations in this sector.
The Consumer Protection Policy outlines the guiding principles for consumer protection in postal services, ensuring that consumers receive clear, accurate, and accessible information about the services offered. It establishes a robust foundation for consumer rights, ensuring that postal services are fit for purpose and that Service Providers adhere to fair and transparent practices.
The Regulation for Postal Consumer Protection establishes a detailed framework of rules and obligations for postal Service Providers. This framework encompasses vital aspects such as service quality standards, consumer rights, procedures for handling complaints, and mechanisms for resolving disputes. The Regulation sets rigorous benchmarks for transparency in billing, fairness in contracts, and safeguards against deceptive advertising or unfair business conduct. Furthermore, it guarantees consumers have access to effective means of resolving complaints with Service Providers, thereby promoting a postal service environment characterized by balance and accountability.
Amel Salem Al-Hanawi, Director of Consumer Affairs Department at CRA, stated, “The protection of postal consumers is at the core of CRA’s regulatory efforts. The policy and regulation contribute to ensuring that consumers have access to fair, transparent, and high-quality postal services, aligning with the objectives of the Third National Development Strategy 2024-2030, which prioritizes improving residents’ quality of life. These measures enhance Qatar’s postal regulatory framework, aligning with global standards and the objectives of CRA’s strategy and Qatar National Vision 2030.”
These efforts reflect CRA’s proactive approach to consumer protection, fostering trust in Qatar’s postal services. By implementing best practices and reinforcing consumer rights, CRA is committed to building a competitive, efficient, and advanced postal ecosystem that meets the highest standards. For more information, the Consumer Protection Policy and Regulation can be accessed on CRA’s website via the following link:
– END –
About CRA:
CRA regulates the telecommunications, information technology, and postal sectors, as well as access to digital media in the State of Qatar. CRA works to ensure that government institutions, companies, and individuals in the country have access to a wide range of innovative, advanced, and reliable services. It applies all its regulatory powers to promote competition in the sectors it regulates while also working to protect consumer rights.
