Tata Communications, a global leader in communications technology, and Mobily, a prominent telecommunications provider in Saudi Arabia, have expanded their roaming signaling partnership to enhance Mobily’s international roaming services. This collaboration is designed to deliver seamless connectivity, superior service quality, and an enriched customer experience for Mobily’s users worldwide.
Building on its extensive experience working with global Mobile Network Operators (MNOs), Tata Communications will utilize its advanced monitoring and troubleshooting platform, RoamPulse, to improve the efficiency of Mobily’s international roaming operations.
By integrating Tata Communications’ state-of-the-art solutions, Mobily will gain access to advanced monitoring capabilities, real-time insights, and automated network troubleshooting, ensuring proactive issue resolution and uninterrupted global connectivity. The RoamPulse platform will also help Mobily enhance network performance, reduce operational costs, and deliver a superior roaming experience, reinforcing both companies’ commitment to growth, innovation, and customer satisfaction.
Additionally, RoamPulse will provide Mobily with valuable data-driven insights into network traffic and subscriber roaming experiences, creating opportunities for new revenue streams and strengthening Mobily’s competitive edge in the market.
Manoj Ghonge, Global Business Head of Voice and Mobility Services at Tata Communications, expressed his enthusiasm about the partnership: “We are excited to collaborate with Mobily and provide their customers with next-generation roaming solutions. Our RoamPulse platform will offer advanced monitoring and troubleshooting tools, ensuring seamless global connectivity, reduced downtime, and optimal network performance. This partnership demonstrates our ongoing commitment to driving technological advancements and delivering a world-class experience.”
Thamer Alfadda, Senior Vice President of Wholesale at Mobily, emphasized the significance of the partnership in enhancing their customer offerings: “Our collaboration with Tata Communications aligns with our focus on innovation and customer experience. By leveraging Tata’s expertise and cutting-edge solutions, we are set to optimize our roaming operations, minimize manual interventions, and unlock new revenue opportunities.”
He concluded, “This partnership will provide our customers with an enhanced, seamless roaming experience, reinforcing Mobily’s commitment to excellence and service quality.”
