Zain has claimed the top position in the Service Hero Customer Satisfaction Index Awards for the 13th time, securing first place in both the Mobile Operators and Internet Service Providers categories for 2024. The announcement was made during a ceremony at the Four Seasons Hotel, attended by key leaders from Zain and Service Hero.
Zain’s achievement reflects its leadership in Kuwait’s telecom and ICT sectors, as the company consistently tops these categories, showcasing its commitment to customer satisfaction. The award was determined based on consumer votes, with Zain outperforming competitors in the quality and efficiency of its products and services. This recognition highlights Zain’s ongoing efforts to exceed customer expectations and provide innovative, competitive services.
Service Hero’s Customer Satisfaction Index for 2024 was based on 28,837 validated customer ratings, including feedback from a diverse range of participants. As Kuwait’s only consumer-led satisfaction index, Service Hero’s impartial results have become a trusted benchmark in guiding businesses. The award reinforces Zain’s dedication to customer service excellence and its dominant position in the Kuwaiti market.
