Kalaam Telecom, a leading regional digital solutions provider, has signed a strategic partnership with Mida Solutions, a NUSO Company, and FVC, First Video Communications, to deliver an advanced one-stop-shop experience for businesses across the Middle East region. This collaboration marks a significant step forward in offering Contact Center as-a-Service (CCaaS), Unified Communications as-a-Service (UCaaS), Compliance Call Recording, and Advanced Analytics, meeting the growing demand for seamless communication solutions.
Under this agreement, Mida Solutions’ products will be distributed by FVC across the region through Kalaam Telecom, which will serve as the exclusive Managed Service Provider (MSP), offering Mida applications as SaaS combined with end-to-end managed services. These services will be hosted locally in Kalaam’s private cloud data centers in Saudi Arabia and Bahrain, ensuring compliance with data sovereignty regulations, particularly for VOIP and data residency requirements in the region.
This partnership enables businesses to leverage SaaS-based contact center and call recording services with local language support, turnkey solutions, and reliable service availability throughout the MEA region. By hosting solutions in Kalaam Telecom’s data centers in Saudi Arabia and Bahrain, the partnership ensures compliance with critical regulations such as SAMA, GDPR, MIFID II, PCI, HIPAA, and other international privacy and financial standards, making it an essential asset for companies operating in Saudi Arabia.
Mida Solutions’ products are certified for Microsoft Teams and fully compatible with Zoom, catering to organizations with hybrid communication needs. The solutions seamlessly integrate with both traditional PBX systems and modern cloud platforms like Microsoft Teams™ and Zoom™, enabling smooth transitions for businesses adopting advanced communication systems.
Marco Cortese, Country Manager at Mida Solutions, shared, “This tri-party agreement is the evolution of our collaboration with FVC. Together, we are providing tangible solutions to organizations in Saudi Arabia and Bahrain transitioning to advanced communication systems, with local hosting in both countries to meet compliance and service quality standards.”
Veer Passi, Group CEO of Kalaam Telecom, added, “We are excited to collaborate with Mida Solutions and FVC, offering locally hosted solutions in Saudi Arabia and Bahrain. This partnership underscores our commitment to providing innovative solutions tailored for enterprises while ensuring data sovereignty across the MEA region.”
This partnership sets a new benchmark for cutting-edge communication solutions in the MEA region, empowering organizations with the tools needed to succeed in today’s dynamic business environment.
About Us
Mida Solutions is an ISO 27001 and ISO 9001 certified provider of communication and collaboration solutions, specializing in advanced software for call recording and contact centers. Its solutions are certified for Microsoft Teams and compatible with Zoom, ensuring high-performance telecommunications platforms for enterprises worldwide. Mida Solutions is part of NUSO LLC, a U.S. service provider delivering cloud-based communications solutions globally.
Kalaam Telecom Group, headquartered in Bahrain, is a trusted provider of digital solutions for SMEs and enterprises in the Middle East and North Africa. With licensed operations in Bahrain, Kuwait, Saudi Arabia, and a global presence, Kalaam has been pioneering next-gen digital solutions for over 30 years, offering services in connectivity, cloud, cybersecurity, managed networks, and more. Kalaam’s robust infrastructure includes the Kalaam Network Optical Transit (KNOT) and consortium ownership in the Europe-India Gateway (EIG), providing cutting-edge, low-latency connectivity across the region and beyond. For more information, visit www.kalaam-telecom.com.
