Abu Dhabi-based global technology group e& has entered into a strategic partnership with Digicel Group, a leading service provider in the Caribbean and Central America, to boost Digicel’s international voice services across the Americas.
As part of the collaboration, e& will handle inbound and outbound international traffic in 24 markets, optimizing operations and improving service quality. In light of growing fraud threats in the telecommunications industry, the two companies are committed to deploying advanced, AI-driven fraud detection and prevention technologies to enhance security.
This partnership empowers both companies with real-time monitoring, proactive threat mitigation, and enhanced security protocols to protect customers, operators, and the broader telecom ecosystem. By leveraging their global expertise and technological capabilities, Digicel and e& aim to set a new standard in international voice traffic management and fraud resilience.
Digicel’s continuous refinement of its wholesale strategy, including responding to the rise of OTT services and VoLTE, will benefit from this collaboration, enabling cost optimization, streamlined infrastructure investments, and a stronger market position.
Nabil Baccouche, Group Chief Carrier & Wholesale Officer at e&, explained, “This partnership is in line with our strategy to expand our global footprint and provide next-generation voice services in key international markets.” He further emphasized that Miami would serve as a strategic hub for their operations in the region, underscoring their commitment to delivering high-quality, secure telecom services across the Caribbean, Americas, and beyond.
