Muscat is gearing up to host the Oman CX Forum 2025 on May 28 at the St. Regis Al Mouj Muscat Resort, an influential event focused on advancing customer-centric business models across the Sultanate. Presented by Infoline and organised by Muscat Media Group in collaboration with Gulf Leaders Circle, the forum will gather over 250 industry leaders, including C-suite executives and customer experience (CX) professionals.
Supported by key partners such as Tadoom, Bahwan Cybertek, and Jindal Steel Sohar, the forum aims to help Omani companies elevate their CX strategies amid a digital and competitive landscape. Attendees will include representatives from diverse sectors like banking, insurance, retail, telecom, automotive, FMCG, tourism, manufacturing, and real estate.
The event will feature expert insights from specialists at Infoline, COPC Middle East, Bank Albilad Saudi Arabia, Novulis, Intella, Saatchi & Saatchi, Bank Dhofar, Al Mouj Muscat, Oman Data Park, Tadoom, Bahwan Cybertek, and more. Discussions will cover cutting-edge topics such as AI and automation in service delivery, personalised customer journeys, loyalty strategies, data-driven outcomes, customer-first culture, frontline empowerment, and emotional engagement.
A highlight of the forum will be the Oman CX Awards 2025, celebrating top brands across 25 categories based on nationwide consumer votes. Winners will receive the Times of Oman Best Brand in Customer Experience Award, alongside recognition for standout professionals and organisations driving CX innovation in Oman.
Ahmed bin Essa Al Zadjali, CEO of Muscat Media Group, emphasized that customer experience is now a core business driver, stating, “The Oman CX Forum 2025 provides a crucial platform for transformative dialogue and recognition of leaders shaping the future of customer engagement in the Sultanate.”
Designed to foster collaboration, knowledge-sharing, and excellence, the Oman CX Forum 2025 is essential for businesses seeking to lead in customer experience innovation and success.
