eClerx Services Ltd (ECLERX.NS), a leading provider of productized services, has announced the official launch of a new delivery center in Cairo, Egypt, marking a significant milestone in the company’s global expansion strategy. This strategic move strengthens eClerx’s global footprint and underscores its commitment to driving innovation and tapping into top-tier talent in rapidly growing markets.
The newly inaugurated Cairo center will serve as a major extension of eClerx’s technical support operations for one of its largest telecom clients. Strategically situated at the crossroads of Africa, Europe, and Asia, the center enables eClerx to effectively support several of its largest clients in the US and European markets while providing enhanced multilingual customer support. This geographic advantage allows for optimized service delivery across time zones and languages, meeting the growing demand for global, tech-enabled customer care.
Kapil Jain, CEO of eClerx, remarked, “The opening of our Cairo delivery center marks the company’s second new country launch this year and aligns perfectly with our mission to deliver seamless, technology-driven customer care experiences to our clients worldwide.” He further emphasized that this expansion enables eClerx to scale its services and continue offering high-quality solutions that improve customer satisfaction and operational efficiency.
For over 25 years, eClerx has built a strong reputation based on deep domain expertise and innovative technology solutions that help clients enhance customer journeys, increase CSAT scores, and gain actionable insights to maintain a competitive edge in their industries. The addition of the Cairo center will not only broaden eClerx’s capacity to serve more clients globally but also leverage the rich pool of talent and expertise available in Egypt and the surrounding region.
Michael Hutchison, Head of Customer Operations at eClerx, highlighted the strategic importance of this investment: “Cairo’s abundant talent, thriving technology ecosystem, and its pivotal geographic location make it an ideal place for us to grow. We are thrilled to invest in a region known for innovation and resilience, and we look forward to generating valuable opportunities for local talent while continuing to deliver transformative results for our global partners.”
With this new delivery center, eClerx reinforces its commitment to operational excellence, innovation, and strong partnership cultivation—not only with its clients but also within the local community. The company aims to foster sustainable growth and deliver outstanding customer care experiences through a blend of cutting-edge technology and skilled human capital.
