JoAcademy, Jordan’s leading e-learning platform, has partnered with Truecaller to enhance student engagement by integrating Truecaller’s Customer Experience Solution. This collaboration aims to build trust and clarity in communication by ensuring calls from JoAcademy are instantly recognized by students, parents, and users with verified Arabic business branding.
The integration includes Call Reason features localized in Arabic, allowing recipients to see the purpose of the call upfront—whether it’s about course recommendations, payment reminders, or support check-ins—thereby reducing confusion and improving interaction transparency.
JoAcademy also leverages additional Truecaller CX capabilities such as Video Caller ID for visually branded calls, Call Me Back allowing students to schedule callbacks conveniently, and User Feedback tools to gather real-time input for continuous service improvement.
Alaa Jarrar, CEO of JoAcademy, emphasized the importance of trust and clear communication in enriching the digital learning experience and fostering stronger relationships within Jordan’s educational community.
Priyam Bose, Global Head of GTM and Developer Products at Truecaller, praised JoAcademy’s commitment to reimagining student communication through localized and engaging tools that enhance brand integrity and customer experience.
Truecaller’s Customer Experience Solution is trusted by over 2,500 businesses worldwide, and with this partnership, JoAcademy joins a growing network focused on verified, student-first engagement.
