Jumbo Enterprise, the B2B division of Jumbo Group and a leading UAE IT solutions provider, has announced a strategic partnership with Jio Haptik to roll out advanced Agentic AI-powered customer experience solutions for enterprises across the GCC.
The collaboration merges Jumbo’s regional expertise and extensive enterprise customer base with Haptik’s AI-first Conversational AI platform, featuring intelligent multilingual AI agents, automation, and voice AI for inbound and outbound call support. These AI agents are capable of autonomously listening, learning, and acting—providing hyper-personalised, 24/7 support, sales, and marketing engagement across channels including WhatsApp, web, and mobile.
Targeting industries such as retail, telecom, banking, healthcare, real estate, hospitality, and travel, the partnership addresses rising customer expectations, service complexity, and operational cost pressures. Applications include automated order tracking, multilingual voice support, conversational commerce, and booking bots.
The global enterprise Agentic AI market is projected to grow from $2.58 billion in 2024 to $24.5 billion by 2030. In the UAE, Conversational AI is expected to reach $1.16 billion by 2030, with 94% of enterprises confident in AI’s role in long-term growth. The UAE’s 97%+ smartphone penetration and multilingual population make it an ideal market for these solutions.
Jumbo Electronics Ltd. said the partnership “unlocks the full potential of Agentic AI in the UAE,” while Haptik CEO Ahshad Jussawala highlighted the opportunity to “transform customer experience” and accelerate AI adoption in line with the UAE’s national AI vision.
With over 300,000 assets under management, 450+ enterprise customers, and 200+ certified professionals, Jumbo Enterprise’s expanded offering positions it to help businesses streamline operations, unlock new revenue streams, and deliver modern, seamless digital experiences.
