The Nigerian Communications Commission (NCC) has announced plans to launch a public evaluation map that will allow subscribers to measure the quality of service delivered by telecom operators.
Speaking at a media session in Abuja, Executive Vice Chairman Aminu Maida said the initiative aims to strengthen digital services nationwide and aligns with the presidential directive recognizing telecommunications infrastructure as Critical National Information Infrastructure (CNII).
Maida explained that the evaluation tool will enhance service delivery, improve compliance, and give consumers clear visibility into operator performance. With more than 171 million mobile subscribers and a teledensity of 79.22% as of June 2025, he emphasized the urgency of continuous service improvement.
He further stressed the importance of corporate governance to ensure transparency and security across the sector. According to him, the NCC’s strategy of publishing accurate data — such as rebased subscriber numbers and infrastructure incident reports — has already sparked over $1 billion in new investments this year, surpassing the previous two years combined.
To build further investor confidence, the NCC will begin publishing quarterly reports covering compliance rankings, quality of service, and consumer satisfaction scores. These reports will highlight operators with infractions and empower both consumers and investors to make informed choices.
On consumer issues, Maida noted that poor service quality, data depletion, and failed recharge transactions remain the top complaints. Addressing data depletion concerns, he clarified that a forensic audit by KPMG and PwC confirmed operators were not stealing data. Instead, rising usage from high-definition videos, hotspot sharing, and new devices like the iPhone 16 has contributed to faster data consumption.
To promote pricing transparency, the NCC has mandated operators to simplify tariffs and publish standard disclosure tables. “No more complex offers. Every operator must clearly display call, SMS, and data rates in a uniform format so consumers can compare fairly,” Maida said.
