Dubai, United Arab Emirates, December 03, 2025 – IFS, the leading provider of Industrial AI
software, today announced the release of IFS Cloud 25R2, applying the very latest in AI innovation to
the realities of hardcore, industrial work. The release introduces powerful new agentic AI
capabilities, including IFS Loops Digital Workers that think, decide, and act across systems, operating
as integral members of the industrial workforce. Industrial AI is an operational reality. With 25R2, IFS
demonstrates that when deployed at scale, Industrial AI multiplies human capacity against the
backdrop of acute labor shortages.
At its flagship event, Industrial X Unleashed, IFS revealed a foundational truth: generic AI fails in
industrial reality. Industrial sectors face an unprecedented capacity crisis as £17 trillion of capital is
deployed to create AI factories, rebuild aging infrastructure, and stabilize volatile supply chains.
Meanwhile, millions of industrial jobs sit unfilled and 50% of the industrial workforce is due to retire
in the next five years, taking critical experience and expertise with them. IFS Cloud 25R2 addresses
this directly with applied Industrial AI and Digital Workers that have the potential to expand
industrial workforce capacity infinitely.
Speaking at Industrial X, New York, IFS customer Pedro Buhigas, CIO at Kodiak Gas Services, said: “If
half of our workforce engages with the [IFS Loops] agent once per day, that’s three million dollars a
year of ROI. More importantly, that’s ninety thousand hours we can give back to field service
technicians to do their job.”
With 25R2, IFS.ai expands its embedded intelligence and Digital Workers across the IFS Cloud suite,
launching new AI-driven capabilities in its ERP, EAM and FSM solutions that make AI a true co-worker
with contextual knowledge for every role.
Christian Pedersen, Chief Innovation Officer, IFS, said: “The strength of our solutions lie in their
application – AI deeply embedded into the complex processes and workflows of industry to work
autonomously, intelligently, and profitably. Generic, consumer-grade AI tools simply can’t cut it in
these environments. This is what attracts world-leading AI partners to work with us as they seek to
expand in the industrial space. It’s why customers trust us to transform their operations. This is the
next frontier in Industrial AI, and IFS is defining it.”
Ending the Invisible Work Problem – the Next Generation of Automation
Industrial organizations face a hidden productivity drain: the “invisible work” – repetitive, time-
consuming tasks that consume 40-60% of field and operations staff capacity but drive minimal
strategic value. These repetitive workflows (order processing, inventory management, maintenance
scheduling, data entry) delay critical operations, result in unplanned downtime, prevent first-time
fixes, and consume hours that frontline experts could spend on high-value judgment calls.
IFS Loops Digital Workers represent the next generation of automation – advanced software agents
that work alongside teams. They are embedded to execute complex workflows across systems,
streamline repetitive processes, and deliver continuous operational value. All within a secure,
governed, and fully auditable environment built for enterprise scale. IFS Loops Digital Workers are
fundamentally different from consumer-grade automation tools. They:
• Think – Embedded with domain knowledge specific to industrial operations (maintenance
protocols, supply chain constraints, asset-specific rules)
• Decide – Autonomous execution within governed parameters; human-in-the-loop for
exception management
• Act – Execute complex workflows across systems 24/7 – no downtime, no handoffs
• Remain Auditable – Full traceability and governance for mission-critical and regulated
industries
Industrial AI is expanding the workforce, not replacing it. Digital Workers multiply human capability
when labor shortages and infrastructure demands have never been greater. The first five Digital
Workers available are:
• Customer Order Manager – Accelerates order processing, reduces errors, and ensures
accurate, end-to-end order fulfilment.
• Supplier Order Manager – Ensures supplier orders are accurate, on time, and coordinated,
reducing delays and operational risk.
• Inventory Replenisher – Reduces stockouts and overstock by automatically monitoring and
replenishing inventory.
• Operations Analyst – Provides teams with consolidated, actionable information from
multiple sources.
• Material Replenisher – Ensures critical materials are available on time, preventing
production or service delays.
Cathie Hall, Chief Product and Customer Officer, IFS, commented: “Our commitment to customers is
to embed industrial-focused AI where it matters most – in the daily workflows of field technicians,
maintenance planners, and operations teams. We’re ensuring that what we build is immediately
adopted and delivers measurable impact, all with AI at the core. This reflects confidence in our
technology and our ambition to lead the market by operating with deeper customer connection than
anyone else.”
AI Embedded for Real-Time Orchestration of Industrial Operations and Supply Chains
Alongside Digital Workers, IFS Cloud 25R2 embeds Applied Industrial AI throughout the customer
journey:
• Field Service Management– Technician-focused AI tools boost productivity and first-time fix
rates. IFS.ai Copilot provides instant information and key answers in the field. Work Briefing
Generation enhances preparation and reduces oversights with an AI-generated job summary,
consolidating critical task information, while Service Report Summarization accelerates
customer sign-off with clear, AI-generated summaries.
• Enterprise Asset Management – AI-driven capabilities improve maintenance accuracy,
reduce downtime, and enhance planning precision. The Work Task Template Optimizer
utilizes AI-driven insights to improve maintenance instructions. New Work Order Reporting:
Data Population allows technicians to enter short summaries or voice notes that
automatically populate key details. The FMECA Data Enhancer accelerates reliability analysis
with AI-driven suggestions for failure modes and causes.
• Enterprise Resource Planning – AI enhancements strengthen planning accuracy, inventory
control, and financial agility across operations. Manufacturing gains AI-powered MRP
Simulation for multi-scenario demand planning, Sales Price Elements for dynamic pricing
accuracy, and First Article Inspection for streamlined compliance workflows. Finance benefits
from automated supplier invoice data capture and intelligent business planning baselines.
• Aviation Maintenance – AI-powered capabilities accelerate maintenance operations and
improve part selection accuracy. The new IFS.ai Smart Part Finder delivers context-aware
part suggestions using structured IPC data and AI, reducing search time and improving
accuracy to accelerate aircraft return-to-service.
“[With IFS] it wasn’t just about the technology, it was about business processes, operating best
practices, and business acumen. My team was totally energized; we had junior through senior
members all in the same room, and it allowed us to stop, innovate, and streamline processes in flight.
Through that transition and technology partnership, we drove 30 % savings to the bottom line – proof
of how simplifying complexity pays off” – Tony Alloway, VP North American Operations, BGIS, IFS
customer, speaking at Industrial X Unleashed.
Sustainable and Profitable Growth
IFS Cloud 25R2 continues to embed sustainable practices automatically while driving financial returns
for customers. New AI-powered KPI Narrative Generation and enhanced emissions tracking integrate
sustainability into every operational decision – bringing visibility to the forefront rather than treating
it as a month-end reporting exercise. This results in companies strengthening compliance and
sustainability reporting while proving that profitability and sustainability advance together.
IFS Cloud 25R2 is available from 27 November. For more information about IFS Loops Digital Workers
and the latest release, visit here.
About IFS
IFS is the world’s leading provider of Industrial AI for hardcore businesses that service, power and protect our
planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage
service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity,
efficiency, and sustainability.
IFS’s AI-powered platform is fully composable, designed for ultimate flexibility and adaptability to a customer’s
specific requirements and business evolution. IFS technology leverages AI, machine learning, real-time data
and analytics to empower our customers to make informed strategic decisions and excel at their Moment of
Service™.
IFS was founded in 1983 by five university friends who pitched a tent outside our first customer’s site to ensure
they would be available 24/7 and the needs of the customer would come first. Since then, IFS has grown into a
global leader with over 7,000 employees in 80 countries. Driven by those foundational values of agility,
customer-centricity, and trust, IFS is recognized worldwide for delivering value and supporting strategic
transformations. We are the most recommended supplier in our sector. Visit ifs.com to learn why.
IFS Press Contacts:
EUROPE / MEA / APJ: Adam Gillbe
IFS, Director of Corporate & Executive Communications
Email: ad*********@*fs.com
NORTH AMERICA / LATAM: Mairi Morgan
IFS, Director of Corporate & Executive Communications
Email: ma**********@*fs.com
