Ooredoo Tunisia has once again cemented its leadership in customer experience by being awarded the “Customer Service of the Year 2026” title for the seventh year in a row. The recognition highlights the operator’s consistent commitment to placing customers at the center of its strategy through strong listening practices, operational excellence, and close customer engagement.
In the latest edition, Ooredoo distinguished itself across three key categories: mobile and fixed telephony services, internet access services, and business-focused telecommunications solutions. This broad recognition reflects the strength and consistency of its customer relationship model across consumer and enterprise segments.
The “Customer Service of the Year” (ESCDA) label is an internationally recognized benchmark based solely on independent mystery shopper evaluations conducted under a standardized and rigorous protocol. The assessment measures real customer service performance using criteria such as accessibility, responsiveness, quality of responses, and human interaction, ensuring objective and experience-driven results.
Commenting on the achievement, Ooredoo Tunisia CEO Mansoor Rashid Al-Khater said the award is especially meaningful as it is rooted in real customer experiences. He emphasized that the distinction reflects the dedication of Ooredoo’s teams and serves as motivation to continue raising service standards and anticipating customer needs.
Beyond the accolade itself, the award underscores the impact of Ooredoo’s investments in talent development, digital tools, and continuous improvement of customer journeys. With this seventh consecutive win, Ooredoo Tunisia reaffirms service quality as a long-term pillar of its customer relationships and a key driver of sustainable value creation.
