• Resolve addresses most costly inefficiencies facing Utility providers: workforce shortages, aging infrastructure, and extreme weather response
• Next-generation technician management, fault reporting, and predictive maintenance for Field Service Management embeds Industrial AI to transform disaster response and grid modernization
Dubai, United Arab Emirates, February 10, 2026 — IFS, the world’s leading provider of Industrial AI software, today launched IFS Nexus Black Resolve for Utilities, purpose-built to combine decades of utilities expertise with cutting-edge AI capabilities to transform one of the most inefficient elements of field service operations. The announcement was made at DISTRIBUTECH® International 2026, where IFS demonstrated how utilities can apply AI to navigate increasingly complex challenges, from aging infrastructure and extreme weather to workforce constraints, rising customer expectations, and increasing regulatory pressure.
Resolve for Utilities represents a breakthrough in how energy and utilities companies respond to disasters, manage daily operations, and modernize the grid. Developed by IFS Nexus Black, the solution extends proven IFS Field Service Management technology with AI to deliver rapid innovation that produces results in weeks rather than months, while maintaining the reliability, scalability, and security required by utilities.
AI That Understands the Realities of Utilities Operations
Unlike generic AI solutions designed for white-collar environments, Resolve for Utilities is built for field technicians, planners, and crews responsible for maintaining critical infrastructure. The solution addresses key industry challenges including skilled workforce shortages, increasingly frequent and severe extreme weather events, aging infrastructure requiring modernization, and rising expectations for faster service restoration.
Transformative Capabilities for Modern Utilities Built on a Foundation of Innovation
Resolve for Utilities introduces a suite of capabilities designed to modernize field service operations and ensure that the final service layer to customers remains efficient and resilient, regardless of work or workforce type.
• Intelligent Crew Callout for Rapid Response: Resolve uses AI to coordinate crews for essential activities ranging from planned infrastructure maintenance to emergency response during floods, storms, or wildfires. The system provides real-time visibility into crew availability, enables seamless communication with field workers, and manages operations across regions while reducing coordination complexity for planners.
• Mutual Aid Technology for Large-Scale Disasters: During major weather events, utilities must coordinate rapidly with neighboring providers. Resolve’s Mutual Aid capabilities use AI to enable communication and resource sharing across organizations, accelerating recovery efforts and improving community resilience.
• Intelligent Support for Field Crews: Enhanced mobile capabilities improve field productivity through intelligent guidance powered by real-time data, equipment imagery, and historical operational patterns.
The new solution builds on IFS’s established position as a trusted partner for utilities worldwide. IFS already delivers a comprehensive Asset Lifecycle Management platform that includes Asset Investment Planning, Capital Project Management, Supply Management, and AI-based Scheduling Optimization, integrated with its recognized Enterprise Asset Management solution.
Carol Johnston, Vice President, Energy & Utilities, IFS, said:
“Utilities are navigating an increasingly complex operating environment, from workforce constraints to extreme weather and grid modernization, with increasingly high customer expectations. Our focus reflects both our heritage in Utilities FSM and our commitment to evolving alongside our customers with modern, practical innovation. Nobody understands the utilities market like IFS, and it’s this industry-specific application of AI that is enabling the utility providers we work with to improve efficiencies and deliver better service outcomes.”
Brian Burdette, Emergency Management Supervisor, SoCalGas, said:
“When a disaster hits, our job becomes helping put a community back together. That’s a job where every minute matters. A solution like this could help us reduce restoration times by getting crews to the right places with the right equipment before the event even hits. That means hospitals stay powered, field teams can work safely, and families return to warm homes faster.”
Kriti Sharma, CEO of IFS Nexus Black, said:
“Our approach is simple: listen closely to our utility customers, innovate quickly where it matters most, and deliver solutions that perform under real-world conditions fast. This is AI designed for the workers who restore power in challenging conditions, who scale transmission poles after disasters, and who keep critical infrastructure running around the clock. When lives are on the line, safe, reliable AI is essential.”
Learn more: IFS Nexus Black
*Only vendor named Customers’ Choice for 2025 Field Service Management category on Gartner® Peer Insights™
**Gartner, “Market Guide for Enterprise Asset Management Software”, Kristian Steenstrup, Nicole Foust, 24 July 2024
