Muscat – February 18, 2026: Oman’s telecommunications sector has achieved a significant workforce localisation milestone, with Omanisation among licensed telecom operators reaching 94% in 2025, according to the Telecommunications Regulatory Authority’s latest annual media briefing.
The update, covering the 2021–2025 period, reflects the Sultanate’s continued push toward digital transformation, alongside rapid expansion of fibre and 5G infrastructure.
While telecom operators recorded a strong Omanisation rate of 94%, localisation levels were lower in related segments. Postal services reported 73% Omanisation, while authorised contractors stood at 46%, highlighting areas where national workforce integration efforts may require further strengthening.
Digital Regulation and Service Transformation
Over the past four years, the regulator digitised 84 services, simplified 57, and completed more than 134,000 electronic transactions. The figures underscore a broader shift toward online service delivery and a digital-first regulatory model.
Demand for connectivity continued to rise across both fixed and mobile segments.
Fixed broadband subscriptions increased to 599,000 in 2025, up from 525,000 in 2021. Fibre subscriptions nearly doubled to 356,000, while fixed 5G connections surged to 220,000. Mobile subscriptions climbed to 6.42 million, maintaining their dominant position in the market.
Infrastructure Scale-Up and Speed Gains
Infrastructure rollout accelerated significantly. Fibre homes passed reached 957,000, while 5G base stations expanded to 6,271 nationwide.
Average download speeds improved to 91 Mbps for mobile services and 113 Mbps for fixed broadband, reflecting sustained network investment and performance enhancement.
Customer experience metrics also showed improvement. Total complaints declined to 366,254, and 68% of escalated cases were resolved within 14 working days, compared to 36% previously.
Postal and Compliance Snapshot
Postal activity recorded steady growth, with domestic mail volumes reaching 4.38 million items and inbound international mail rising to 3.24 million.
The authority reported 183 regulatory violations in 2025, with total fines amounting to 1.04 million Omani rials.
Overall, the data highlights a sector progressing on multiple fronts, combining strong workforce localisation, regulatory digitisation, infrastructure expansion, and service quality improvements as Oman continues to advance its digital economy ambitions.
