Arkan Solutions, a leading Saudi-based cloud communication provider, has successfully launched its innovative PSTN integration service for DHL Express in Kuwait, Qatar, and Jordan, in partnership with British Telecom (BT). Under a multi-country agreement, DHL is deploying Arkan Genesys Cloud Connect to integrate local PSTN lines into the Genesys Cloud CX platform, which is globally managed by BT as DHL’s Genesys partner.
Arkan Genesys Cloud Connect is a fully managed PSTN integration solution that bridges local telecom infrastructure with Genesys Cloud CX. Leveraging Arkan’s carrier-grade Session Border Controller as a Service (SBCaaS) and global telecom interconnections, the solution ensures regulatory compliance, high availability, and premium voice quality across complex markets.
Following Egypt’s initial rollout in 2024, these latest deployments mark a major step forward in DHL’s regional digital transformation initiative across the Middle East. Hussam Fawzy, Chairman of Arkan Solutions, highlighted that Kuwait, Qatar, and Jordan represent significant milestones in enabling DHL’s cloud-first contact center strategy in the region.
BT manages the global Genesys Cloud CX deployment, while Arkan provides PSTN integration and voice services customized for each Middle Eastern market. The agreement covers most DHL Express countries in the region, with additional go-lives planned for 2025.
This successful deployment strengthens DHL’s commitment to digital innovation and enhances regional connectivity through advanced cloud communication services.
