Ooredoo and Tamimah Telecom have introduced ERSAL, a unified communications platform designed to help businesses in Oman strengthen customer engagement and streamline operations. The platform integrates multiple communication channels—including SMS, WhatsApp, email, push notifications, voice, video, and social media—into a single secure system.
By consolidating these tools into one API, ERSAL enables enterprises to run integrated campaigns, automate customer journeys, and access real-time insights. The platform also supports CRM integration, AI-powered chatbots, and feedback capture, providing organisations with the flexibility to enhance customer interactions while maintaining enterprise-grade security and compliance.
ERSAL offers deployment options across cloud, on-premises, and hybrid models, ensuring adaptability for businesses of all sizes. Its scalable design allows enterprises to automate outreach, reduce operational friction, and achieve measurable improvements in performance and customer satisfaction.
This launch underscores Ooredoo and Tamimah Telecom’s commitment to advancing Oman’s national digital transformation strategy by equipping businesses with innovative tools to meet evolving consumer expectations.
