A newly accepted academic study examines how pharmacists in Kuwait’s government health sector perceive and adopt mobile health (mHealth) applications in pharmaceutical care. Conducted by researchers from institutions in Kuwait, Australia, and the UK, the research explores the behavioural and organisational factors that shape acceptance of digital health tools in clinical workflows.
The study applies the Mobile Technology Acceptance Model (m-TAM) through a cross-sectional survey of government-sector pharmacists. It evaluates how key variables—such as Compatibility (CO), Performance Expectancy (PE), Personal Innovativeness (PI), and Effort Expectancy (EE)—influence behavioural intention to use mHealth applications.
Results show that all four variables are statistically significant predictors of adoption. Performance Expectancy plays a central mediating role, linking both Compatibility and Effort Expectancy to behavioural intention. Effort Expectancy and Performance Expectancy also mediate relationships between professional workload, identity, perceived social support, and burnout-related behavioural outcomes.
The findings indicate that mHealth adoption is not driven by a single factor but by a chain of interrelated influences. Ease of use shapes perceived usefulness, which in turn affects motivation. Professional identity, mental workload, and workplace support further shape these perceptions.
The authors conclude that successful implementation of mHealth in pharmaceutical care requires holistic design—balancing usability, workflow alignment, and professional value. Policymakers and system designers are urged to address these interconnected factors when deploying digital health solutions in Kuwait’s public healthcare system.
