Jordan has made measurable progress in digitizing its health sector under the World Bank-supported Jordan People-Centered Digital Government Program for Results, though further acceleration will be required to meet key targets before the program concludes in 2028, according to a recent World Bank assessment.
The initiative, financed with $321 million from the World Bank and an additional $29 million from a trust fund, aims to expand access to trusted digital services for at least three million Jordanians by 2028. To date, approximately $152 million has been disbursed, representing around 43 percent of the total project funding.
The World Bank described overall progress as satisfactory, noting advances in digital health service access, legislative reforms, and digital participation. Currently, around 250,000 beneficiaries, including nearly 500 Syrian refugees, have access to patient-centric digital services, with plans to increase this number to more than 683,000 by the end of the program.
The broader objective of the initiative is to enhance service delivery, government efficiency, transparency, and accountability through the digitalization of public and private sector services. The program also includes the development of digital public infrastructure (DPI), though this component remains at an early stage of implementation.
The latest Implementation Status and Results Report recommends accelerating efforts in several areas to close existing gaps. Key priorities include strengthening institutional capacity, operationalizing core DPI components, ensuring inclusive system design for people with disabilities, improving data protection frameworks, and enhancing stakeholder engagement.
Jordan’s national digital ID program, powered by IrisGuard biometric technology, is progressing as part of the wider digital transformation agenda, though rollout timelines are expected to be accelerated to expand adoption and service coverage.
