Key Takeaways:
- Robotic Customer Support: Nepal Telecom (NT) launches a new robotic service named “Maina” to enhance customer support and improve operational efficiency.
- Addressing Work Pressure: The robot aims to alleviate the workload on staff by handling general inquiries and providing information about NT services.
- Bilingual Communication: “Maina” can communicate in both English and Nepali, making it accessible to a wider range of customers.
Kathmandu, Nepal – Nepal Telecom (NT) has introduced a new robotic service to enhance customer support and improve operational efficiency. The robot, named “Maina,” was unveiled at the NT office in Sundhara.
This initiative aims to address the increasing workload faced by NT staff, who handle a large number of customer inquiries daily. “Maina” will assist customers with general inquiries and provide answers to over 600 NTC-related questions, freeing up staff to focus on more complex issues.
“The initiative is designed to systematize the growing work pressure on staff, as the office handles an average of 200-300 customers daily,” stated the report, highlighting the need for improved customer service efficiency.
Currently in its demo version, “Maina” is expected to be fully employed in the near future. NT also plans to integrate advanced technology into the robot to further enhance its service capabilities.
The robot’s ability to communicate in both English and Nepali ensures accessibility for a wider range of customers, demonstrating NT’s commitment to providing inclusive and efficient services.
This initiative reflects a growing trend of utilizing technology to improve customer service and operational efficiency in the telecommunications industry. By introducing “Maina,” Nepal Telecom is taking a step towards a more innovative and customer-centric approach to service delivery.Sources and related content
