Egypt’s Ministry of Communications and Xceed have partnered to develop an AI-powered quality assurance application for call centers. The tool aims to enhance operational efficiency by analyzing customer service calls in real-time, identifying issues, and improving service quality, reinforcing Egypt’s position as a leader in the global outsourcing market.
The SAMENA Telecommunications Council’s Leaders’ Summit 2024 is set to occur on May 13th at Atlantis – The Palm, focusing on “Integration, Intelligence & Sustainability in Infrastructure.” With global and regional partnerships, the summit will explore crucial ICT developments, including sustainable digital transformation and 5.5G technology advancements.
Togo has launched mobile number portability, allowing consumers to switch telecom operators without changing their phone numbers. Initiated by the Togolese Regulatory Authority for Electronic Communications and Posts, this move aims to enhance competition in the telecom sector, influenced by a study showing 95% consumer support for the initiative.
The 13th Bahrain National Robotics Competition, themed ‘Allies of the Earth’, has started under the patronage of HH Shaikh Khalid bin Hamad Al Khalifa. Organized by the Ministry of Education and Britus Education, the event aims to enhance students’ skills in robotics and AI, with 364 participants from 118 teams.
Aluminium Bahrain (Alba) partners with SAP to upgrade its ERP solution to S/4HANA Cloud, accelerating its digital transformation and Industry 4.0 journey. The move aims to optimize operations and innovate aluminium production in alignment with Bahrain Economic Vision 2030, leveraging SAP’s advanced cloud-based ERP capabilities.
Mohammed Ali Al Qaed, CEO of Bahrain’s iGA, is honored by Kuwait’s Amir for his jury role in the 23rd Sheikh Salem Al-Ali Al-Sabah Informatics Award. Al Qaed applauds Kuwait’s digital advancements and praises the Central Bank of Bahrain for winning the Informatics Medal, highlighting its digital transformation efforts.
Ooredoo Group chaired the third International Institute of Communications (IIC) MENA Chapter meeting in Bahrain, focusing on regulatory frameworks for AI, Cybersecurity, and IoT. Discussions highlighted the need for collaboration to address regulatory challenges and unlock the potential of emerging technologies, with a significant focus on a transformative IoT Whitepaper.
Global leaders gathered at Wageningen University in the Netherlands to pledge support for making Bangladesh’s agriculture more resilient and sustainable. The roundtable focused on enhancing profitability for small farmers and introducing advanced agricultural technologies, with commitments from international experts and institutions to support long-term, impact-driven initiatives.
IT industry leaders in Bangladesh have urged the government to extend the tax exemption for the IT sector by three years to maintain growth and competitiveness. Highlighted during a policy dialogue, this extension is deemed crucial for enhancing reinvestment and supporting the sector’s contribution to the national GDP.
Robi Axiata, Bangladesh’s second-largest telecom operator, reported a 154% year-on-year profit increase in Q1 FY24, driven by revenue growth and reduced forex losses. The company’s focus on expanding its 4G network and digital services has significantly contributed to this growth, aligning with its strategic vision for digital transformation.
