By 2031, Dubai Police will fully integrate artificial intelligence (AI) into all services, including security, crime forecasting, traffic management, and disaster response. The AI Strategic Plan 2018-2031 aims to enhance policing through AI-assisted customer service centers, smart stations, and advanced tools, aligning with Dubai’s vision for a safe, smart city.
Qatar is leading AI investments in the MENA region with $2.4 billion in incentives, aiming to enhance its AI capabilities and attract global experts. The initiative is part of Qatar’s strategy to build a smart economy, with digital investments projected to reach $5.7 billion by 2026, significantly boosting various sectors.
Dubai Electricity and Water Authority (DEWA) has enhanced its customer service with generative AI and ChatGPT through its virtual employee, Rammas. Since its upgrade in April 2023, Rammas has handled over 9.6 million enquiries, achieving 95% customer satisfaction. DEWA is the first utility globally to use generative AI for customer engagement.
UAE-based AI company G42 is collaborating with U.S. partners and the Emirati government to meet global AI standards amid concerns about ties to China. Following Microsoft’s $1.5 billion investment, U.S. lawmakers fear technology transfer to China. G42 emphasizes its commitment to complying with the highest global standards in AI development and deployment.
Batelco has launched Basma, an AI-powered digital assistant designed to enhance customer experience. Available 24/7 in English and Arabic, Basma assists with bill inquiries, usage tracking, package installments, and more. This initiative marks a significant step in Batelco’s digital transformation and technological advancement in Bahrain’s telecom sector.
EOS-X SPACE plans to launch space flights in Abu Dhabi by 2025, offering a unique travel experience via pressurized capsules lifted by helium balloons. The company’s ambitious expansion includes significant investments and aims to target high-net-worth individuals, projecting substantial revenue growth over the next five years.
Damac Group significantly boosts its investment in AI and digital infrastructure, aligning with its vision for technological advancement. Key investments include AI startups like Anthropic, xAI, and Mistral. The group also plans to invest $1 billion in data centers, expanding its global presence in this critical sector.
According to Dell Technologies Innovation Catalyst Research, Saudi organizations are optimistic about GenAI and AI’s transformative potential. While 91% feel well-positioned, many face challenges such as talent shortages, cybersecurity concerns, and budget constraints. Investments in modern infrastructure and strategic IT partnerships are crucial for accelerating innovation and addressing these issues.
The UAE leads global AI adoption with 91% consumer awareness and 34% active usage of generative AI, according to BCG. UAE employees are enthusiastic about AI’s potential, but challenges remain. BCG advises focusing on transparency, piloting new ideas, and prioritizing change management to successfully leverage AI.
Mindware has expanded its MAGIC Hub to include comprehensive AI services, simplifying AI adoption for customers. This strategic move supports partners through all AI deployment phases, offering tailored solutions across various industries. Integrating top technologies, Mindware aims to lead in digital transformation and AI distribution in the region.
