Orange has launched the “My Customer, My Boss” initiative across 17 subsidiaries in the Middle East and Africa, involving over 10,000 employees who directly interacted with 15,000 customers to gather feedback. The initiative, aimed at improving customer satisfaction, will become an annual event supported by AI-driven data analysis.
Pakistan’s 3G/4G user base continues to grow, with mobile penetration hitting 58.31% in March 2025. The telecom sector shows promising growth, with Jazz, Zong, Telenor, and Ufone all reporting increases in 4G subscribers. This shift reflects ongoing digital adoption, enhancing mobile connectivity and internet access nationwide.
Sudatel Telecom Group reported a decline in net profits to $18.25 million for 2024, down from $21.27 million in 2023. Operating revenues also fell to $381.68 million, and total assets decreased to $758.79 million, reflecting a slowdown in the company’s financial performance.
Daraz has launched applications for its Future Leaders Programme (DFLP) 2025, targeting top graduates from Nepal, Pakistan, Bangladesh, and Sri Lanka. The 15-month rotational program provides mentorship, real-world experience, and opportunities for career growth within the eCommerce giant, supporting South Asia’s digital transformation and young talent development.
PTA Chairman Major General (R) Hafeez Ur Rehman met with ITU Director Dr. Cosmas Luckyson Zavazava to discuss Pakistan’s telecom sector progress and future digital growth. The meeting focused on global best practices, AI training programs, and strengthening emergency communications and regulatory frameworks to enhance Pakistan’s digital transformation.
Ncell has launched new unlimited voice and data packs in Nepal, starting at under Rs 30 per day. The packs offer affordable options for voice calls and data usage, with high-volume plans available for heavy users. The initiative aims to make connectivity more accessible and affordable for Ncell customers.
A Kaspersky survey reveals that over half of Egyptian teenagers (53%) hide their online activities from their parents, with many concealing time spent online and visiting adult content sites. The study emphasizes the need for open communication and parental control tools to safeguard children’s digital safety.
Egypt’s ICT Minister Amr Talaat met with Vodacom and Vodafone officials to discuss investment opportunities in Egypt’s ICT sector. The meeting focused on advancing digital transformation, infrastructure development, and fostering innovation. The South African delegation expressed interest in investing in data centers and cybersecurity, boosting Egypt’s growing tech sector.
e& UAE has introduced autonomous drone-based telecom tower inspections powered by AI. This innovation improves the safety, efficiency, and sustainability of infrastructure maintenance. The drones, managed via the Drones Operations Centre, detect anomalies and provide proactive maintenance insights, supporting faster decision-making and enhancing network resilience.
Zain has announced a 35 fils cash dividend for 2024, totaling KD151.4 million ($492 million), reflecting a 73% payout ratio. The dividend follows a semi-annual payout and is part of Zain’s strategy to drive business growth, despite socio-economic challenges, with a focus on digital transformation and new revenue streams.
