Technology news and insights in the Middle East, South Asia, and Africa
Technology News and insights in the Middle East, South Asia, and Africa
Technology news and insights in the Middle East, South Asia, and Africa
Technology News and insights in the Middle East, South Asia, and Africa
A national telecommunications regulator has introduced a new policy requiring operators to compensate users directly for service failures through airtime credits. The directive aims to shift the focus from government fines to consumer restitution, while simultaneously mandating that infrastructure providers upgrade critical hardware to ensure long-term network stability and reliability.
Liberia’s telecom regulator has launched a month-long campaign to raise awareness of consumer rights, improve service standards, and strengthen trust in the sector.
A telecom customer has filed a Rs2 million lawsuit after Rs823 was deducted for a weekly package that was never activated. The Consumer Court has issued notice to the company amid rising complaints over failed activations, balance deductions, and weak customer support on the associated fintech platform.
Oman’s TRA has introduced new retail tariff regulations to protect consumers, requiring clear pricing, explicit consent, transparent contracts, and secure verification. The rules ban misleading claims and hidden charges, improve roaming transparency, and align with Oman Vision 2040 to ensure fair, competitive telecom services.
Bangladesh’s National Consumer Rights Protection Directorate introduced the ‘Bazardor’ Android app to provide consumers with updated market prices for essential goods. The app’s launch involved senior officials and aims to enhance price transparency and consumer awareness.
Prepaid mobile users in Qatar are calling on authorities to address concerns over high rates and short validity durations of telecom packages. Following a report by The Peninsula, many users voiced their dissatisfaction on social media, urging for more affordable and customer-friendly mobile service options in the country.
The Bangladesh Telecommunication Regulatory Commission (BTRC) has mandated mobile operators to offer unlimited internet packages with data rollover and has restricted offerings between 12 AM and 6 AM. The move aims to enhance consumer satisfaction, support digital inclusion, and provide greater flexibility and affordability in internet services.
The Bangladesh Mobile Consumers Association (BMCA) proposed 17 reforms to the BTRC, advocating for better consumer rights, service quality, and regulatory independence. Their suggestions include making internet access a human right and improving the transparency of tariff setting and infrastructure standards.