Telecom regulators and industry leaders from across the Middle East and Africa convened in Cairo to discuss leveraging crowdsourced data and AI-driven analytics to improve network quality and accelerate digital inclusion. The summit highlighted the shift to user-centric regulatory models and emphasized collaboration to support economic growth and enhanced connectivity across the region.
Orange has launched the ‘My Customer, My Boss’ initiative across 17 subsidiaries in the Middle East and Africa, involving 10,000 employees who met 15,000 customers in 120 locations. This initiative, aimed at strengthening customer satisfaction, will be annual, with feedback analyzed using AI for continuous service improvement.
Positive Technologies has partnered with Mideast Communication Systems (MCS) to enhance cybersecurity across Egypt, Saudi Arabia, and Africa. The partnership focuses on addressing the growing cyber threat landscape and promoting advanced cybersecurity solutions. The collaboration will also emphasize sectors like industrial safety, DevSecOps, and ATM security.
