Technology news and insights in the Middle East, South Asia, and Africa
Technology News and insights in the Middle East, South Asia, and Africa
Bangladesh’s telecom regulator has barred Grameenphone from selling new SIM cards due to poor service quality. The move follows complaints over call drops and substandard internet and voice performance, underscoring stricter regulatory enforcement on operators.
Bangladesh’s telecom regulator, BTRC, will host a public hearing on November 25 to collect consumer and stakeholder feedback on telecom service quality and regulatory performance. Participants must register by November 19. Common issues include call drops, slow mobile data, poor broadband, and registration problems. The hearing aims to shape future regulatory actions and improve operator accountability.
Madagascar’s ARTEC and Chad’s ARCEP are taking stronger regulatory action to address public complaints about poor service quality and high mobile internet tariffs, signaling a wider African push for affordable, reliable connectivity and better consumer protection.
PTA has taken strict action against mobile operators for poor service, issuing fines and warnings. Telenor received the most warnings, followed by Zong, which was fined 68 million rupees. Jazz and Ufone also faced penalties. In response, companies have filed appeals, and PTA has frozen 32 million rupees in bank guarantees.
Morocco’s National Telecommunications Regulatory Agency (ANRT) will launch campaigns in 2025 to measure the quality of fixed Internet services. The initiative will monitor key service indicators such as latency and throughput, aiming to ensure high-quality connections for 2.57 million subscribers. Penalties will be imposed for operators failing to meet standards.
Egypt’s four telecom operators have signed new agreements to enhance service quality, with updated penalties for operators who fail to meet standards. These fines will be reinvested into infrastructure improvements, particularly in remote areas, to improve mobile services nationwide. The initiative aligns with efforts to boost Egypt’s global telecom ranking.
Egypt’s four telecommunication companies have agreed to new quality penalty mechanisms that hold operators accountable for meeting service standards. Financial penalties will be reinvested into network improvements, particularly in underserved areas, to enhance nationwide mobile service quality and boost Egypt’s standing in international telecom rankings.
Mobile operators have underperformed in the latest service quality assessment by the Bangladesh Telecommunication Regulatory Commission (BTRC), corroborating user complaints. The drive tests highlighted failures in key performance indicators, with operators struggling to meet standards for call drop rates and setup times, emphasizing the need for improvement in service quality.