The General Administration of Abu Dhabi Customs has reported a 27 percent increase in digital customs transactions across Abu Dhabi’s border points during the first six months of 2024, compared to the same period in 2023. Proactive and automated transactions saw a 28 percent rise, making up a significant portion of total customs transactions in the first half of 2024.
Abu Dhabi Customs offers various services to customers, including proactive insurance refunds, truck transit permits, entry and exit permits for goods, and customs certificates for vehicles. Additionally, entry and exit customs certificates are automatically issued when customers prepare their customs declarations.
Customs declarations grew by two percent in the first half of 2024, with pre-arrival customs clearance transactions accounting for 71 percent of the total customs clearance transactions. This marks a 46 percent increase compared to the same period in 2023.
The time required for customs clearance transactions was reduced to 13.86 minutes in the first half of 2024, down from 15.47 minutes in 2023. Abu Dhabi Customs services scored 94 percent in the Customer Satisfaction Index through the Abu Dhabi Digital Government Services Platform TAMM. The organization continues to collaborate with partners to implement initiatives and projects that leverage advanced technologies and smart systems. Abu Dhabi Customs aims to achieve the highest global standards in customs clearance time, supporting the emirate’s economic objectives and future vision for trade facilitation.
His Excellency Rashid Lahej Al Mansoori, Director General of Abu Dhabi Customs, stated: “The continuous growth rates reflect the maturity level we have achieved in digital transformation at Abu Dhabi Customs. This progress is evident in our use of modern technology and artificial intelligence tools, providing innovative solutions, continuously developing services, and enhancing the customer journey within the customs system in accordance with the Abu Dhabi Program for Effortless Customer Experience. These efforts involve applying the best global practices and leading international standards, adapting to changes, addressing needs, and anticipating future visions for customs work. All of this aligns with our strategic direction and vision to become a world-class customs authority.”
