In alignment with Vodafone Qatar’s recent Memorandum of Understanding (MoU) with Qatar Charity, the company has successfully launched its first ‘Better Connections’ training course, focusing on Customer Service and Retail Skills.
This inaugural course featured interactive discussions, case studies, and various practical activities designed specifically for the employees at Qatar Charity. Led by Mahmoud Reda, Talent Development Manager at Vodafone Qatar, the course highlighted the importance of effective communication and offered professional tips on customer interaction. It covered various customer behavioral styles, emotional connection techniques, problem-solving strategies, and more.
Ali Atiq Alabdulla, Head of Media Relations and CSR at Vodafone Qatar, commented, “In line with Vodafone Qatar’s Corporate Social Responsibility Program, it was an honor to collaborate closely with Qatar Charity to develop and implement new methods of working and communicating. This course provided attendees with a comprehensive framework for customer relationship management and best practices, which they can apply in their future roles.”
Ali Al-Gharib, Director of the Resource Development Department at Qatar Charity, expressed his gratitude to Vodafone Qatar for offering these courses as part of the MoU. He emphasized Qatar Charity’s commitment to equipping its employees with the expertise and skills commonly found in private sector institutions.
