Doha, Qatar – In a significant development, Vodafone Qatar has inked a five-year strategic partnership with Microsoft to revolutionize its network and customer service operations using Microsoft Azure and Microsoft Azure OpenAI technologies. This alliance is in line with Vodafone Qatar’s strategy to elevate its offerings to both consumer and business clients by transitioning its IT capabilities to Microsoft Azure.
This initiative is set to bolster the efficiency, scalability, and security of Vodafone’s data management and applications. As a part of this partnership, Vodafone Qatar plans to establish a generative AI center of excellence in Doha. This center will harness the power of Microsoft Azure OpenAI to enhance the generative AI features within Vodafone’s digital services.
Moreover, Vodafone Qatar is committed to upskilling its workforce to leverage the latest innovations offered by Microsoft Azure cloud and Azure OpenAI. This training initiative is aimed at strategically positioning employees to navigate the demands of the evolving digital landscape effectively.
From the perspective of customer experience, this collaboration will enable Vodafone Qatar to leverage Microsoft Cloud Stack to deliver highly personalized experiences at all customer interaction points.
Additionally, the partnership will empower Vodafone Qatar to tailor cloud and AI solutions specifically for the Qatari enterprise market, thereby expanding its technical prowess and customer reach through Microsoft partner designations and certifications.
Ramy Boctor, Chief Technology Officer at Vodafone Qatar, emphasized the partnership’s role in transforming Vodafone Qatar into a tech-centric company: “This collaboration with Microsoft is pivotal in our journey from being a traditional telco to a tech company, underscoring our commitment to embracing cloud and AI technologies and providing state-of-the-art solutions to our customers. It also reflects our dedication to fostering a culture of continuous learning and development within our team.”
Lana Khalaf, General Manager at Microsoft Qatar, also expressed enthusiasm about the partnership: “We are thrilled to partner with Vodafone Qatar to transform its business and IT operations digitally. This partnership is set to redefine how Vodafone delivers digital experiences to its customers on the robust foundation of Microsoft Azure and advanced AI capabilities, and it supports our joint vision of promoting an innovative, connected society in Qatar.”
