Key Takeaways:
- The Department of Government Enablement (DGE) has launched TAMM 3.0 at Gitex Global 2024, an AI-powered platform aimed at enhancing government service delivery in Abu Dhabi.
- TAMM 3.0 provides over 800 services through a unified app and portal, featuring personalized user experiences and 24/7 support.
- The platform aligns with Abu Dhabi’s Digital Strategy and the UAE’s National AI Strategy 2031, reinforcing the commitment to improving public services.
The Department of Government Enablement (DGE) has introduced TAMM 3.0 at Gitex Global 2024, marking a significant advancement in the delivery of government services in Abu Dhabi.
In collaboration with various Abu Dhabi government entities, DGE is setting a new benchmark in digital government through TAMM’s one-stop-shop, featuring a unified app and portal that offers over 800 seamless services. The platform is designed to meet the evolving needs of citizens, residents, visitors, and investors.
The launch of TAMM 3.0 is a crucial part of Abu Dhabi’s Digital Strategy and the UAE’s National AI Strategy 2031, aiming to enhance the lives of stakeholders by improving public services through advanced technologies and innovation.
Ahmed Tamim Hisham Al Kuttab, Chairman of the Department of Government Enablement – Abu Dhabi, stated, “The launch of TAMM 3.0 is a pivotal step in enhancing Abu Dhabi government service delivery, aligned with the leadership’s vision to provide seamless, AI-powered solutions that elevate public services. Through collaboration with various government entities, we aim to meet the evolving needs of citizens and residents.”
TAMM 3.0 offers a highly personalized experience through its AI-powered assistant, TAMM’s AI Assistant, which features conversational voice capabilities in Arabic and English. The assistant provides 24/7 support, utilizing advanced algorithms to analyze user behavior and preferences, ensuring relevant and efficient interactions for tasks such as renewing licenses or accessing healthcare services.
Currently, TAMM 3.0 integrates a multitude of AI-enabled government services into a single platform, reflecting DGE’s commitment to providing efficient and accessible government services to Abu Dhabi’s constituents.
The TAMM Care service has been enhanced within TAMM 3.0 to ensure an advanced customer experience. This includes responsive support via video and audio channels, allowing customers to engage with TAMM agents virtually. Features like screen sharing enable efficient problem resolution while maintaining user privacy.
The introduction of TAMM Nexus aims to revolutionize the Product Delivery Life Cycle within TAMM, leveraging AI for increased speed, accuracy, and quality, which significantly accelerates service delivery.
Dr. Mohamed Al Askar, Director General of the TAMM Programme, stated, “Our mission is to continuously challenge the status quo and elevate the experience for citizens, residents, visitors, and businesses in Abu Dhabi. TAMM 3.0 delivers a personalized experience that centers on the unique needs of each customer.”
TAMM’s AI Assistant provides real-time responses to customer queries and applications by analyzing vast amounts of data, resulting in faster government services and reduced administrative burdens on government entities.
As DGE continues to roll out TAMM 3.0, the platform is set to evolve further, incorporating new features that will continue to push the boundaries of digital government. The launch of TAMM 3.0 at Gitex 2024 represents a significant milestone in Abu Dhabi’s journey to becoming a global hub for innovation and technology-driven governance.
