Egypt has granted licenses to seven major companies, boosting the contact center sector and solidifying its role as a global hub for digital services and outsourcing. This strategic move supports the growth of the call center industry, contributing to Egypt’s position as a key player in the global outsourcing market.
Mobily participated as a founding partner at the Connected World KSA conference, strengthening its role in advancing regional and global connectivity. The company signed multiple MoUs with IQNET, China Telecom, and Supercell Iraq to expand its international reach, enhance digital infrastructure, and align with Saudi Vision 2030.
EdfaPay, a Riyadh-based fintech platform, has successfully closed a $5 million pre-Series A funding round. The investment will support its expansion across the MENA region and Pakistan, enhancing its digital payment solutions for SMEs. The platform’s SoftPOS technology and payment gateway services continue to attract regional and global partners.
Channels by stc Group has expanded its presence across the GCC, setting new standards in sales and distribution. With operations in Bahrain, Oman, and Kuwait, the division offers a wide range of tech products, including smartphones, smart TVs, and wearable devices. Strategic partnerships with top brands support its growth and customer focus.
ACES and Radisys have partnered to co-develop 5G ORAN and small cell technology under Saudi Vision 2030. Their collaboration will drive innovation in telecom infrastructure, providing scalable 5G solutions. With a dedicated lab for testing and trials, the partnership aims to enhance connectivity and offer cutting-edge telecom capabilities.
Ooredoo Fintech and PayPal have partnered to enable seamless transfers between Ooredoo Money wallets and PayPal accounts in Qatar. This collaboration enhances access to global markets for consumers and small businesses, offering new opportunities for cross-border commerce and digital payments, with plans for expansion across the Gulf and MENA regions.
PlatX has signed an MOU with e& Egypt to integrate its AI-driven communication solutions into the e& Marketplace. This collaboration will bring cutting-edge technology, such as omni-channel platforms and AI tools, to revolutionize business communications in Egypt. The partnership also includes joint marketing and public relations initiatives.
Zong 4G has developed Pakistan’s first locally created Large Language Model (LLM), revolutionizing customer service with AI-driven solutions tailored for local users. This pioneering model enhances digital interactions, offering fast, personalized service. It marks a key step in Zong’s mission to lead digital transformation in Pakistan’s telecom sector.
Orange Egypt showcased its digital transformation solutions at Cairo ICT’24, highlighting its $135 million New Administrative Capital Data Centre and AI-driven smart city platform. The company also emphasized youth empowerment and innovation programs, positioning itself as a key player in Egypt’s digital and economic transformation.
The Special Technology Zones Authority (STZA) and Telenor Pakistan have signed an MoU to drive innovation, digital inclusion, and youth empowerment across Pakistan. The partnership will support local tech companies, promote emerging technologies, and offer youth development initiatives such as hackathons, strengthening Pakistan’s position in the global digital landscape.
