Boosting the Contact Center Sector in Egypt
Egypt has granted licenses to seven major companies, significantly enhancing the country’s position as a leading global hub for digital services and outsourcing. The ceremony, which was attended by Minister of Communications and Information Technology Amr Talaat, saw companies such as Vodafone International Services, Raya Call Center Services, Telecom Egypt for Information Systems (Exceed), Concentrex, Capgemini Egypt, Genpact Egypt, and TTAC Egypt receiving the licenses.
Supporting the Growth of the Call Center Industry
The licensing event was witnessed by NTRA CEO Mohamed Shamroukh and Ahmed El Zaher, CEO of the Information Technology Industry Development Agency (ITIDA). This initiative is a crucial step in supporting the expansion of Egypt’s call center sector and reinforcing its role in the global digital services and outsourcing market.
Egypt’s Role as a Global Outsourcing Hub
The granting of these licenses underscores Egypt’s commitment to fostering growth in the digital and outsourcing sectors. This move is expected to further solidify the country’s position as a global leader in providing outsourced contact center services.
