Key Takeaways:
- Modernized Data Architecture: HUTCH Sri Lanka partners with Snowflake and Altria Consulting to modernize its data architecture, addressing challenges and enabling advanced analytics and AI.
- Enhanced Operational Efficiency: Snowflake’s AI Data Cloud helps HUTCH achieve significant improvements in data loading times, operational expenses, and team efficiency.
- Data-Driven Culture: HUTCH aims to foster a data-driven culture, leveraging Snowflake’s platform to gain actionable insights, improve customer experiences, and drive data monetization.
- Future AI Initiatives: HUTCH plans to further integrate AI and machine learning to enhance customer experiences, optimize network performance, and personalize service offerings.
Colombo, Sri Lanka – HUTCH Sri Lanka, a leading telecommunications provider, has embraced Snowflake’s AI Data Cloud to modernize its network operations and drive a data-driven culture within the organization. This collaboration with Snowflake and implementation partner Altria Consulting has enabled HUTCH to overcome key data challenges and unlock new opportunities for innovation and growth.
By migrating to Snowflake’s platform, HUTCH addressed challenges such as data silos, escalating costs, and scalability issues. The AI Data Cloud’s on-demand scalability, enhanced security, and centralized data access have empowered HUTCH’s analytics, sales, and marketing teams to leverage advanced analytics for improved decision-making.
“Our vision is to foster a data-driven culture within our organization,” said Asanga Ranasinghe, Chief Technology and Information Officer at HUTCH.
The adoption of Snowflake’s platform has resulted in significant operational improvements for HUTCH, including a 60% reduction in data loading times, a 30% reduction in operational expenses, and a 60% reduction in workload for the operations team.
“This transformation has improved customer experiences, enhanced operational efficiency, reduced costs, and opened avenues for monetizing data products,” added Ranasinghe.
HUTCH is now focused on further integrating AI and machine learning to enhance customer experiences and operational efficiency. This includes initiatives such as:
- AI Model Training: Securely integrating data sources for training AI models.
- Data Monitoring: Strengthening data monitoring capabilities for improved network performance.
- Personalized Services: Enabling secure access to third-party data to personalize service offerings like insurance and travel.
- Network Optimization: Improving network health monitoring and implementing predictive maintenance.
- Customer Retention: Analyzing usage behavior to enhance customer retention and service quality.
- AI-Powered Engagement: Adopting AI tools like chatbots to boost customer engagement.
“Snowflake’s platform is helping HUTCH stay competitive in a rapidly evolving telecom landscape,” said Vijayant Rai, Managing Director – India, Snowflake. “HUTCH is focused on further integrating AI to enhance customer experiences and operational efficiency.”
By leveraging Snowflake’s AI Data Cloud, HUTCH is well-positioned to redefine its operations, enhance customer satisfaction, and unlock new revenue streams through data monetization. This partnership demonstrates the transformative potential of data and AI in the telecommunications industry and highlights HUTCH’s commitment to innovation and customer-centricity.
