Bahrain’s Ministry of Housing and Urban Planning has reported notable growth in the use of its electronic services in 2024, highlighting its ongoing digital transformation efforts to enhance services for citizens.
The ministry’s website recorded around 260,000 visits during the year, reflecting strong public engagement with its online offerings. A total of 8,863 requests were processed through the website, with an additional 10,727 requests submitted via the national portal Bahrain.bh. These requests encompassed various housing-related services, including financial services, housing units, land plots, maintenance, ownership transfers, and more.
A key initiative was the launch of a remote customer service platform in mid-2023, which attracted over 7,500 users. The platform features simplified processes to improve accessibility and streamline service delivery for citizens. Furthermore, 4,122 appointments were made electronically for in-person visits to the ministry’s customer service center, and 782 financial consultations were conducted remotely through the website.
In 2024, the ministry introduced 12 new electronic services, including applications for financial facilitation, renovation loans, maintenance requests, certifications, and housing services for individuals with disabilities. It also launched a remote customer service center to further enhance its digital offerings.
These initiatives are part of Bahrain’s broader strategy to digitize public services as part of the 2023-2026 government programme, aimed at streamlining processes and providing better services to citizens.
