Ericsson has formed a strategic partnership with Grameenphone, Bangladesh’s leading mobile telecom operator, to enhance its service delivery and improve the customer service experience. The collaboration will expand the Business Support Systems (BSS) delivered by Ericsson to offer personalized customer solutions, while also providing operational benefits to manage various mobile service events and revenue assurance.
Through this agreement, Grameenphone will have the ability to offer new services with reduced turnaround times, enabling quicker responses to customer needs. Additionally, new software features, including AI-powered enhancements, will be introduced to strengthen BSS capabilities and improve the overall service infrastructure.
David Hägerbro, Head of Ericsson for Malaysia, Sri Lanka, and Bangladesh, stated, “This partnership represents one of the largest ongoing collaborations in telecom management. With a leading OSS/BSS technology stack powered by AI at its core, backed by Ericsson Managed Services, we are well-positioned to deliver significant value to Grameenphone and its customers over the next six years.”
Yasir Azman, CEO of Grameenphone, emphasized the importance of the integration, saying, “The integration of Ericsson’s cutting-edge solutions will significantly enhance our ability to streamline operations, accelerate digital transformation, and deliver world-class services to millions of customers. This extension aligns with Grameenphone’s vision to shape the future of connectivity and set a global benchmark in the telecom industry.”
