Deloitte Digital and NICE have announced a new alliance aimed at transforming customer service through end-to-end AI and service automation solutions. The partnership is designed to elevate customer service as a key differentiator for businesses by providing AI-powered enhancements that create more personalized, proactive, and efficient interactions.
In a rapidly evolving business landscape, the need for intuitive, technology-driven customer service platforms is more pressing than ever. This collaboration leverages the expertise of both companies to offer businesses solutions that drive productivity and improve customer experience across all touchpoints. Deloitte Digital brings deep industry knowledge while NICE contributes its CXone Mpower platform, powered by AI to handle complex operations with precision and scale.
Stephanie Arnette, Ecosystems & Alliances leader at Deloitte Digital, emphasized, “This collaboration with NICE showcases our commitment to helping clients improve customer experience with cost-effective solutions. Together, we enable more meaningful interactions between businesses and their customers.”
Barry Cooper, president of the CX Division at NICE, added, “Automated customer service is essential in today’s fast-paced environment. Our partnership with Deloitte Digital ensures businesses can deliver timely, efficient, and personalized support to their customers.”
The alliance aims to help businesses transform their customer service experiences, from strategy and implementation to daily operations, using a combination of NICE’s AI-driven technology and Deloitte’s expertise.
