Technology news and insights in the Middle East, South Asia, and Africa
Technology News and insights in the Middle East, South Asia, and Africa
Technology news and insights in the Middle East, South Asia, and Africa
Technology News and insights in the Middle East, South Asia, and Africa
The head of a major Bahraini telecom firm visited retail and operational hubs following the recent holiday to personally oversee service quality and support staff. The move emphasizes the company’s focus on maintaining peak performance standards and fostering direct communication between executive leadership and frontline teams.
Nepal Telecom will upgrade its customer call center numbers—197, 198, and 1498—on Mangsir 10, 2082, causing a brief one-hour outage from 11:30 PM to 12:30 AM. Scheduled at night to minimize impact, the upgrade aims to improve service quality. NTC apologized for any inconvenience and advised customers to call beforehand.
Orange Jordan renews its COPC certification for the sixth year, underscoring its dedication to exceptional customer service and continuous innovation. This milestone strengthens its leadership in Jordan’s digital transformation and aligns with global quality standards.
WorldLink now allows users to extend their internet service by three days via its app or SMS after the subscription expires. This self-service option provides flexibility for users to continue their service while awaiting payment. WorldLink continues to improve customer satisfaction with this added convenience for over a million users.
Deloitte Digital and NICE have partnered to revolutionize customer service through AI-powered automation. Their collaboration offers businesses customized solutions that enhance customer experience, improve productivity, and create proactive interactions. This alliance aims to provide end-to-end support from strategy to implementation, transforming how businesses engage with customers.
Maqsam has launched the region’s first AI-powered phone bot capable of handling customer service calls in Arabic and English, including various dialects. The bot provides seamless, 24/7 support, improving customer experience across the MENA region while reducing operational costs and assisting human agents.
Smart Cell has launched a new Smart Centre in Kathmandu to improve customer service and provide detailed information about its products and services. The company plans to expand further with more centres, continuing its growth as Nepal’s third-largest telecom provider.
Star Tech is transforming Bangladesh’s tech retail sector with its omnichannel approach, combining e-commerce and physical stores. The company has introduced innovative services like home tech support and a mobile app. Its customer-focused strategy positions Star Tech as a market leader, enhancing customer experience and expanding tech accessibility.
Verofax, a leading provider of innovative customer service solutions, has announced the signing of a Memorandum of Understanding (MoU) with…