Tata Consultancy Services (TCS) has entered into a strategic partnership with Dhofar Insurance Company (DIC), the largest insurance enterprise in Oman, to implement TCS BaNCSTM for Insurance. This collaboration will drive DIC’s digital transformation by modernizing its core insurance platform with next-gen technologies to enhance customer and advisor experiences.
Dhofar Insurance, established in 1989, holds a market share of over 18% in Oman’s general insurance sector. As part of its long-term growth strategy, DIC will adopt TCS BaNCSTM to streamline its product offerings across life, medical, general, and motor insurance, enabling greater business agility and quicker product rollouts.
Sunil Kohli, CEO of Dhofar Insurance, emphasized the importance of modernizing their core platform and focusing on innovation to improve customer experience in the Middle East insurance industry. TCS BaNCSTM was chosen for its comprehensive functionality and proven success in the region. TCS is confident that this solution will enhance DIC’s ability to deliver superior services.
R Vivekanand, President of BFSI Products & Platforms at TCS, expressed excitement about the partnership and its potential to boost productivity, improve customer interactions, and accelerate business outcomes for DIC. TCS has been present in Oman for over 20 years, working with leading companies across telecom, securities, and financial institutions.
TCS’s commitment to Oman’s Vision 2040 is further demonstrated by the opening of its first office in the country earlier this year. Sumanta Roy, President and Region Head of TCS MEA, highlighted the significance of the partnership in driving Oman’s digital transformation and supporting its economic diversification goals.
This collaboration strengthens TCS’s position as a trusted digital transformation partner in the MEA region, with a presence in nine countries and over 9,000 associates across the region. TCS BaNCSTM, already deployed at over 75 installations worldwide, will provide DIC with a comprehensive suite of tools for managing insurance products, customer services, claims, and more.
