Dubai-based Azizi Developments is advancing its digital transformation by launching a suite of innovative customer-focused technologies, reinforcing its commitment to operational efficiency, responsiveness, and innovation in real estate.
The company introduced an in-house customer service platform designed to improve response times and streamline engagement across departments, boosting service accessibility and speed by up to 70%. Complementing this is a unified mobile app consolidating functions for homeowners and internal teams, offering real-time updates and simplified account access with a single login.
Azizi also deployed a secure, enterprise-wide communication system built on Avaya and integrated with Microsoft Teams, expected to reduce communication costs by 40% while enhancing interdepartmental collaboration. A Labour Support Help Center has been established to support over 36,000 employees, improving response times for labor issues by up to 90%, promoting workforce transparency and empowerment.
The firm officially began implementing SAP on July 1st, a milestone that lays the foundation for AI-driven operational excellence, centralized data management, and scalable growth across development, construction, sales, and customer service.
Group CEO Farhad Azizi emphasized the pivotal role of these technologies in strengthening systems, empowering teams, and enhancing stakeholder experiences, positioning Azizi Developments at the forefront of Dubai’s real estate innovation.
Azizi Developments has delivered over 45,000 homes to investors and residents from more than 100 nationalities and currently has about 150,000 units under construction. The company’s renowned projects include Burj Azizi, Azizi Riviera, Azizi Venice, and Azizi Milan, spread across Dubai’s prime locations.
