The Telecommunications Regulatory Authority (TRA) of Oman has issued new retail tariff regulations aimed at improving fairness, transparency, and consumer rights protection in the telecom sector. The rules are designed to prevent hidden charges, misleading advertising, and unfair practices while ensuring accessible and reliable service for all.
Under the new regulations, operators must clearly display package prices across websites, apps, and sales outlets, including options tailored for people with special needs. They are banned from using unverified claims such as “best network” or “lowest prices” and cannot advertise services as “free” if hidden fees or conditions apply.
Explicit consent is now required for all subscriptions, renewals, upgrades, and downgrades. Customers must receive immediate notifications after transactions, and providers must offer simple electronic methods for modifying or cancelling services. One-time renewals are to be the default option wherever possible, and online subscriptions via debit or credit cards must be verified through one-time passwords (OTPs). Secure consent verification and confirmation in Arabic or a subscriber’s chosen language are also mandatory.
The rules apply to permanent, promotional, individual, and tender-based packages, with contracts capped at 24 months and transparent termination terms. Operators are required to provide clear details on roaming charges and promotional offers. Roaming service activation must be confirmed with an SMS notification, and charges apply only after the message is received.
TRA stated that the regulations are part of Oman Vision 2040, aimed at enhancing service quality, ensuring digital fairness, and maintaining a competitive telecom sector. Licensed operators are expected to fully comply, with violations subject to strict monitoring and penalties.
