MetLife Bangladesh has launched a new service enabling customers to receive digital copies of their insurance policy documents within 24 hours of submitting an application, subject to certain requirements. The initiative is being hailed as a breakthrough for customer-centric innovation in the country’s insurance industry.
Previously, customers had to wait several days to receive only paper-based policy documents after risk assessments. Now, they will receive both a digital version via email within 24 hours and a printed version thereafter.
The digital policy document includes the customer’s application forms, policy details, a personalized welcome letter, and terms and conditions. This ensures secure storage and easy access, streamlining the customer experience.
“By introducing the 24-hour digital policy document issuance, we are not just speeding up a process; we are reimagining how customers experience insurance,” said Ala Ahmad, CEO of MetLife Bangladesh.
Serving nearly one million customers, MetLife Bangladesh continues to strengthen financial security and trust through innovative digital insurance solutions.
