Kuwait City, October 7, 2025 — Zain Kuwait has announced the renewal of its Payment Card Industry Data Security Standard (PCI DSS) Level 1 certification, version 4.0.1, following a comprehensive independent audit by ControlCase, a Qualified Security Assessor accredited by the PCI Security Standards Council.
The certification reaffirms Zain’s commitment to upholding the highest standards of data protection and payment security across both its digital and in-store channels. It validates that Zain continues to implement industry-leading information security controls designed to protect customer data and prevent unauthorized access or breaches.
Reinforcing Security Across All Channels
Zain’s ongoing compliance covers a wide range of technical and operational safeguards, including:
- End-to-end encryption for data in transit and at rest.
- Network segmentation to isolate sensitive environments.
- 24/7 proactive monitoring and vulnerability management.
- Granular access controls with detailed activity tracking.
- Employee awareness and training programs to prevent human error.
- Robust governance and risk management policies ensuring compliance integrity.
The PCI DSS audit process verified that all systems met stringent security specifications to identify vulnerabilities, mitigate risks, and safeguard payment operations across Zain’s platforms.
Commitment to Trust and Operational Excellence
“This renewal underscores Zain’s dedication to providing a trusted and secure payment experience for individual and enterprise customers,” the company stated, highlighting its efforts to maintain confidentiality, integrity, and service availability across all operations.
Zain first achieved PCI DSS certification in 2010, becoming the region’s first telecom provider to do so. Since then, it has maintained compliance year after year, reinforcing customer and partner confidence in its digital payments ecosystem.
In addition to PCI DSS, Zain Kuwait earned the ISO 37301:2021 Compliance Management Systems certification earlier this year, recognizing its strong governance framework and integrity culture. The company also retained the Uptime Institute M&O certification for its Shuwaikh data center, demonstrating operational excellence and resilience.
Together, these milestones position Zain Kuwait as a regional leader in secure digital transformation, setting benchmarks for compliance, risk management, and customer trust.